BES12.1 – EIM (Enterprise Instant Messenger) support returns


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Written by:  Ed Bourne

Enterprise Instant Messenger is back!

EIM and its support for Microsoft Lync and IBM Sametime returns with the latest update to BES12. This much loved app in the Workspace was missing its companion BES component, the BCS (BlackBerry Collaboration Service) with the launch of BES12.  With the latest update to BES12.1, BCS 12.1 is now available.  If you have been waiting to upgrade to BES12 in hopes of the inclusion of Enterprise Instant Messenger, now is the time! Head to to learn more and get a free trial (in the cloud or on premise).


The BlackBerry Enterprise IM client for Microsoft Lync and IBM Sametime can be found on BlackBerry World here:

The BlackBerry Enterprise IM client for Cisco can be found on BlackBerry World here:

For more general info on EIM, check out this business blog entry:

BCS comes with BES12.1, but as a separate installer.  For details on installation, and more information, such as how to configure BCS for use with Microsoft Lync and IBM Sametime check these links:

BES12.1/BCS 12.1

If you’re a Cisco Jabber user, no BCS was required, so it continues to work with BES12.1 as it did with BES12.0.


About BlackBerry

BlackBerry is a mobile-native software and services company dedicated to securing the Enterprise of Things. BlackBerry Secure software provides the embedded intelligence for the Enterprise of Things so that the Internet of Things can thrive. BlackBerry holds 80+ security certifications and approvals, the most of any mobile vendor. We hold the top position in all six categories of Gartner’s high-security mobility management study. We are ranked among the top 10% of all cybersecurity providers. All G7 governments and 15 of G20 are BlackBerry customers. BlackBerry Unified Endpoint Management (UEM) software is the most widely deployed among Fortune 500 companies.

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