Update on Code Signing Server

Announcements

Hello BlackBerry developer community, it’s Tyler Lessard here. I head up the Developer Relations team here at Research In Motion® (RIM®). As some of you are aware, we recently had some issues with the stability of our code signing servers. Earlier this week, BlackBerry® developers were not able to sign their applications during periods of downtime of the code signing service. The issues that we experienced have now been resolved and I’d like to apologize to the community for this situation. We realize this can be a disruption to your business and we take issues like this very seriously.

As soon as the issue was identified, it was escalated for root cause analysis and resolution. Through that investigation, we identified a diagnostic activity that was acting abnormally during the signing process. Upon resolving the issue with this diagnostic process, operations were restored to a level of service that we would expect.

The signing servers are now operating normally and developers can continue with code signing. We are continuing to monitor the service closely and are actively evaluating new solutions that we can implement to improve the reliability of the service overall. As always, thank you for your support and for bearing with us through this exercise.

- Tyler Lessard, VP Developer Relations and Alliances

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